Questions and Answers for Website Visitors
Thanks for visiting Market Hardware.

We've answered some of the most common questions about our services below. Please call us toll-free at 888-381-6925 if we can help in any way, or email us at customerservice@markethardware.com.


How can I contact Market Hardware?


Market Hardware Websites
How do I get a website?
What's included with my website?
Are Market Hardware websites compatible with all browsers?
Can I use Market Hardware as my ISP?
I don't want to lose my 'old' email address!



Privacy
What is Market Hardware's privacy policy?
will Market Hardware send me e-mail I don't want?


Your Shopping Cart
Payment Options
Sales Tax
Checking Your Order Status
When will my credit card be charged?



How can I contact Market Hardware?

We're here. Yep. Real live human beings. On the other end of your phone. Or email.

And we're here to help you. Because our job is to help you do yours. If you have questions about our website, call us. Not sure which design is right for you? Call us!

Our knowledgable, friendly team members are standing by to help you get the most out of your marketing time and money.

  • If there's a problem with anything in your order, we need to hear from you--call us!
  • If you love doing business with us, we would love to hear from you--call us and let us know how we did.
For Customer Service call 1-888-381-6925. Or email us at customerservice@markethardware.com

Administrative Office
7200 Wisconsin Ave
Suite 312
Bethesda, MD 20814

Production Office
7200 Wisconsin Ave
4th Floor
Bethesda, MD 20814

Are you interested in Partnering with Market Hardware? Please contact us at: inquiries@markethardware.com



Market Hardware Websites

How do I get a website?

  • Give us a call at 888-381-6925, or e-mail us .
  • We'll talk to you about your website needs, register a name for your website, and show you several designs to choose from. You tell us which design you like best, and how you would like it customized.
  • Our design professionals will develop a website for you.
  • We'll show you the website, and make any necessary changes. We'll also have a professional copywriter give you a call, ask you a few questions about you and your company, and write some pages specifically for your website.
  • You'll review the copy and the design, give us any changes, and then we'll put the website live. We'll also submit your website to the major search engines and yellow pages.

    At Market Hardware, we make getting a customized, professional website easy for you. To get started, give us a call at 888-381-6925


    What's included with my website?

    We give you everything you need for a professional website. Call us to find out how we customize your site so that it is tailored for your specific industry!


    Are Market Hardware websites compatible with all browsers?

    Most people don't realize that websites look different depending on the browser used to view them. A site that works perfectly in Microsoft's Internet Explorer might not work at all when someone views it using AOL's browser. To make sure your site doesn't disappear down the drain, we test every website we design with the following 5 browsers for Windows (and 2 for the Mac!)

    On Windows:

    • AOL 7.0
    • Microsoft's Internet Explorer 6.0
    • Microsoft's Internet Explorer 5.0
    • Microsoft's Internet Explorer 5.5
    • Mozilla 1.3
    On the Mac:
    • Microsoft's Internet Explorer 5.2
    • Safari 1.0



    Can I use Market Hardware as my ISP?

    No, actually. Market Hardware provides the facilities to publish your website and host your email, but it does not provide the actual 'connection' for you to connect to the internet from home or at work. So, if you use an ISP at home like AOL or earthlink, you'll need to maintain that account.



    I don't want to lose my 'old' email address!

    Great News! Market Hardware can forward your email to your original account. That way you can have a 'business' email address and a 'personal' email address. Of course, you'll still need to maintain your other account (i.e. You will still pay AOL to keep your AOL account).



    Privacy

    What is Market Hardware's privacy policy?

    If you're worried about privacy, you don't need to be. Market Hardware uses your contact information only to communicate with you about your account and about your purchases. We never sell or rent your personal information, and we'll pass on special discounts and offers from our partners only with your express permission. If you want to see our entire privacy policy, there is a link to that policy on every page of our site. In fact, if you click here you can see it right now!



    Will Market Hardware send me e-mail I don't want?

    Of course we won't. When you purchase from Market Hardware, we'll send you a care package, containing your design, delivery date (if applicable) and other information youlll need.

    We'll also be in touch if there are any status changes to your account.



    Your Shopping Cart

    Payment Options

    Market Hardware accepts Visa, MasterCard, and American Express. We cannot accept Discover credit cards or bank debit cards as forms of payment. We are also unable to accept cash, checks, purchase orders, or money orders.



    Sales Tax

    State laws require Market Hardware to collect sales tax from residents shipping merchandise to states where the Market Hardware and its partners have established offices. (For mixed orders, sales tax is only charged to applicable line items.)

    You can view an estimated sales tax for items in your shopping cart, based on your shipping destination (see table below). If you are logged in, the shipping destination is assumed to be the first address ("default address") you have stored on your Account page. If you are not logged in or don't have a Market Hardware account yet, the estimated sales tax will appear as $0. Actual sales tax will be calculated during checkout, after you have specified a shipping destination.

    ProductStates where sales tax is charged
    All products All states except Delaware, Montana, New Hampshire and Oregon (which don't charge sales tax)
    All software California, Georgia, Illinois, Maryland, Massachusetts, New York, New Jersey, Pennsylvania


    Please note: Market Hardware cannot offer tax exemption status for purchases at this time.



    Checking Your Order Status

    You will receive an e-mail when your order is received, one letting you know when it will be fulfilled, and another should there be an unforseen delay in filling your order.

    To check the status of your order online, log in to your account, and click the order-tracking link in the upper right hand corner of the page. There you can view the status of your past and current orders. If you would like to speak to a real person instead, call 888-381-6925. Our customer service representatives are available Monday through Friday, 9 a.m. to 6 p.m. EST.


    When will my credit card be charged?

    If you purchased a website, we will confirm your selected product features with you, and your upfront, flat-fee charges will be billed at that time.

    Monthly charges will not begin until 30 days after your order is placed.


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